Legal action threatened
TV presenter Victoria Coren Mitchell, host of BBC's Only Connect, has accused Ovo Energy of causing her despair by wrongfully taking thousands of pounds from her bank account. She described the energy company as the "most terrible service provider" and stated that only legal action will suffice.
Response from Ovo Energy
Responding to Victoria's claims on Twitter, Ovo Energy expressed regret over her experience and stated that they had contacted her to address the situation urgently. The company reassured that they are working hard to provide help and support to all their customers.
Public reaction and company background
Victoria's tweet also sparked a discussion among her followers, with many suggesting alternative energy providers. Ovo Energy, founded in 2009 and serving 4.5 million homes, has previously been instructed by Ofgem to improve complaint handling and reduce wait times.
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